Support Center

T-Mobile Users: Spotify Login

Last Updated: Apr 16, 2017 11:46AM CEST
Users of Pacemaker who are on the T-Mobile mobile network may be unable to login to Spotify.
Workaround: Switch to a WiFi network.

T-Mobile offer a Music Freedom service which is meant to let you listen to Spotify tracks for free without charging you on your mobile bill. Their system appears to affect Pacemaker and other third party apps which link to Spotify based on reports we've seen online.

We've reported this to T-Mobile, but are unable to fix this ourselves.
You may have more success if you personally contact T-Mobile and share the following thread with them:

https://pacemaker.desk.com/customer/portal/questions/16770607-spotify-login-failed-message-on-lte


If you are not a T-Mobile customer, you likely have another issue. Please open a thread and we'll be happy to help.
support@pacemaker.net
https://cdn.desk.com/
false
Pacemaker
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete