Support Center

Trouble Reports

  • Unpublished mixes gone

    Hi, All my unpublished saved mixes are gone. I can’t even see the saved lists link. How can I retrieve...

    1 Agent Answer 0 Community Answers Apr 07, 2019 06:41PM CEST
  • Log in to Spotify

    Along with everyone else experiencing the same issue of it not connecting with spotify and being able to save ...

    1 Agent Answer 0 Community Answers Feb 26, 2019 03:34PM CET
  • Pacemaker log in to Spotify Crash

    I keep going round in circles with this bloody app this morning, worse than usual! I am logged in on Spoti...

    5 Agent Answers 5 Community Answers Jan 30, 2019 10:50AM CET
  • saved my mix, but it's gone

    Hi, Can you recover my mix?? I just made a mix, but when I went out of the app and then back in, it went bac...

    2 Agent Answers 1 Community Answer Jan 20, 2019 10:20PM CET
  • Lost Mix

    Hi, I recently had to reinstall the app, so I saved the .recipe files on my computer and put them back on m...

    1 Agent Answer 0 Community Answers Jan 08, 2019 02:38AM CET
  • Spotify Reauthorisation

    I‘m not sure if this is how it’s supposed to work but Spotify keeps asking me for my authorization almost ever...

    3 Agent Answers 3 Community Answers Dec 29, 2018 10:07AM CET
  • Spotify Disconnected

    I was editing a mixtape, all of a sudden - Spotify is disconnected. I’m an AT&T customer - so not sure if ...

    1 Agent Answer 0 Community Answers Dec 28, 2018 09:50AM CET
  • Spotify Disconnected

    I was editing a mixtape, all of a sudden - Spotify is disconnected. I’m an AT&T customer - so not sure if ...

    1 Agent Answer 0 Community Answers Dec 28, 2018 09:49AM CET
  • Subscription not working

    I have just bought one month subscription, it shows as if I got the profile badge but still it tells me to pur...

    4 Agent Answers 4 Community Answers Dec 15, 2018 02:22PM CET
  • Charge

    When the add popped up for getting the subscription, I clicked the 1 month subscription it charged me for the ...

    1 Agent Answer 0 Community Answers Nov 13, 2018 05:40AM CET
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