Support Center

Trouble Reports

  • locked out of app

    When iPhone locks with code and app is playing, after waking it up, the app doesn’t show any graphics, only a ...

    1 Agent Answer 0 Community Answers Oct 05, 2019 10:39AM CEST
  • A Few Bugs to Report

    • When stopping a mix with a bluetooth remote (e.g. 'play/pause' on my headphones), after the phone&...

    2 Agent Answers 1 Community Answer Aug 15, 2019 04:04PM CEST
  • Bug

    Hey my mixes are not playing correctly and it’s been refusing to play my first songs and if feels the need t...

    1 Agent Answer 0 Community Answers Jun 16, 2019 04:38AM CEST
  • Saved playlist gone

    Hi, a playlist disappeared from both recent played and from my library. I don’t remember deleting it. Can s...

    3 Agent Answers 2 Community Answers May 09, 2019 08:57PM CEST
  • Unpublished mixes gone

    Hi, All my unpublished saved mixes are gone. I can’t even see the saved lists link. How can I retrieve...

    1 Agent Answer 0 Community Answers Apr 07, 2019 06:41PM CEST
  • Log in to Spotify

    Along with everyone else experiencing the same issue of it not connecting with spotify and being able to save ...

    3 Agent Answers 2 Community Answers Feb 26, 2019 03:34PM CET
  • Pacemaker log in to Spotify Crash

    I keep going round in circles with this bloody app this morning, worse than usual! I am logged in on Spoti...

    5 Agent Answers 5 Community Answers Jan 30, 2019 10:50AM CET
  • saved my mix, but it's gone

    Hi, Can you recover my mix?? I just made a mix, but when I went out of the app and then back in, it went bac...

    3 Agent Answers 2 Community Answers Jan 20, 2019 10:20PM CET
  • Lost Mix

    Hi, I recently had to reinstall the app, so I saved the .recipe files on my computer and put them back on m...

    1 Agent Answer 0 Community Answers Jan 08, 2019 02:38AM CET
  • Spotify Reauthorisation

    I‘m not sure if this is how it’s supposed to work but Spotify keeps asking me for my authorization almost ever...

    3 Agent Answers 3 Community Answers Dec 29, 2018 10:07AM CET
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