Support Center

Trouble Reports

  • Spotify UK Three Network

    Hi there, I have the Spotify connection failed problem and whilst I’m no IT genius, I assume it’s not just lim...

    1 Agent Answer 0 Community Answers Dec 14, 2019 11:41AM CET
  • Keep having to re-connect with Spotify

    I keep having to re-connect with Spotify. I have reported this problem many times but have never had any feedb...

    1 Agent Answer 0 Community Answers Dec 09, 2019 03:49PM CET
  • Pacemaker replaying songs and pausing

    Hello, When my songs playing are supposed to mix and switch to the next song, they often replay and/or pau...

    1 Agent Answer 0 Community Answers Nov 26, 2019 03:16AM CET
  • Automix stuck on loading

    When I load two tracks it gets stuck loading auto mix

    1 Agent Answer 0 Community Answers Nov 25, 2019 08:13PM CET
  • Pacemaker Pausing on it's own

    Hi there, This has been a recurring issue on and off. There doesn't seem to be any pattern or reason,...

    2 Agent Answers 1 Community Answer Oct 30, 2019 05:19PM CET
  • locked out of app

    When iPhone locks with code and app is playing, after waking it up, the app doesn’t show any graphics, only a ...

    1 Agent Answer 0 Community Answers Oct 05, 2019 10:39AM CEST
  • A Few Bugs to Report

    • When stopping a mix with a bluetooth remote (e.g. 'play/pause' on my headphones), after the phone&...

    2 Agent Answers 1 Community Answer Aug 15, 2019 04:04PM CEST
  • Bug

    Hey my mixes are not playing correctly and it’s been refusing to play my first songs and if feels the need t...

    1 Agent Answer 0 Community Answers Jun 16, 2019 04:38AM CEST
  • Saved playlist gone

    Hi, a playlist disappeared from both recent played and from my library. I don’t remember deleting it. Can s...

    4 Agent Answers 3 Community Answers May 09, 2019 08:57PM CEST
  • Unpublished mixes gone

    Hi, All my unpublished saved mixes are gone. I can’t even see the saved lists link. How can I retrieve...

    1 Agent Answer 0 Community Answers Apr 07, 2019 06:41PM CEST
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