Support Center

Trouble Reports

  • Loading Error

    Hello Guys First I want to thank you for the amazing app, I absolutely love it! 6 weeks ago I download it ...

    0 Community Answers Oct 19, 2017 02:46PM CEST
  • Track info resetting

    So whenever I restart the app,(or at least most of the time) I have to reload every song in my library. Is the...

    1 Agent Answer 0 Community Answers Oct 16, 2017 05:18AM CEST
  • Posted mixtape not playing tracks on Cue

    Greetings team, I had been working on a mixtape that I had saved and periodically been working on for a cou...

    1 Agent Answer 1 Community Answer Oct 13, 2017 04:52PM CEST
  • Cannot buy packs

    Whenever I try to buy packs from the store, nothing happens. I press buy, but the packs doesn't show up i...

    1 Agent Answer 0 Community Answers Oct 01, 2017 05:55PM CEST
  • Bpm

    My bpm info leaves a bunch of my tracks every time I close the app. Is there a fix for this?

    1 Agent Answer 0 Community Answers Sep 23, 2017 10:28PM CEST
  • Scrolling in large folders

    I have a couple of large folders (w about 1,500 - 2,000 songs each). Whenever I scroll down to add songs to my...

    1 Agent Answer 0 Community Answers Aug 28, 2017 11:57PM CEST
  • Issue loading track

    Greetings! I am having an issue loading a specific track to one of my mixes. After i add the track to my mi...

    4 Agent Answers 4 Community Answers Aug 12, 2017 12:14AM CEST
  • CanĀ“t log in with Spotify Ipad

    I have the app both on my Iphone and Ipad, it is running well on my Iphone but when I try to log in with my Sp...

    1 Agent Answer 0 Community Answers Aug 02, 2017 11:52PM CEST
  • Pacemaker Crashing on iOS 11 Beta 3

    I'm not sure if it's related to iOS 11 beta 3 but pacemaker would crash after the first song every s...

    1 Agent Answer 0 Community Answers Jul 13, 2017 01:23AM CEST
  • spotify

    I have tried to get into Spotify and connect my accounts. But nothing seems to be working.

    11 Agent Answers 10 Community Answers Jul 03, 2017 10:51PM CEST
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