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Spotify log in failed

Juanpablo Feb 06, 2017 09:31PM CET

Ive tried several times to log in to spotify through the app, but it just redirects me to a page in the app that says the log in failed and to try again. This has happened several times, i habe close and restarted the app but it still wont log me on. I saw some oter people had this issue, but no real solution to this case

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Phillip Munn Feb 06, 2017 10:36PM CET Pacemaker Agent
Hello Juan,

Sorry to hear this. Are you using Pacemaker for iPad or iPhone? We've had a few issues with people unable to sign in to Spotify using a cellular connection but usually this then works when they connect to WiFi. If you're able to let me know which device your using and if you've tried WiFi - I'll do my best to help you!
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Koorosh Feb 18, 2017 05:36PM CET
Hi , every time i log in to pacemaker with my spotify account and when i enter the game it shows me to if u want to make your own mixtape , u have to download the premium version ! But i have already had a premium version and every time i log in it shows me again and again ! Provided i've already downloaded that i don't know how to solve it .
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Phillip Munn Feb 19, 2017 12:07AM CET Pacemaker Agent
Sorry about this! I'm not aware of any issues currently and have managed to login to Spotify just fine on my own iPad. Can I double check got an active Spotify Premium account?
You can check at https://www.spotify.com/. Pacemaker requires you to have an active Spotify Premium subscription to mix Spotify tracks.

We had 1 user who found that uninstalling and re-installing Pacemaker fixed their login issue. Unfortunately when you do this your saved mixes will be deleted - if you haven't already tried this you can see if this helps.
Please let me know if you're still having issues and we can look at this further.
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Jasper Feb 28, 2017 10:03PM CET
Hi,

I also have the same log in problem with Spotify using pacemaker om the iPad. I already checked and I have a premium account. Reinstalling the app also didn't work. Does Any one have a different solution?
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Vikram Feb 28, 2017 10:31PM CET
Hi,

Im also experiencing the same problem Jasper. It used to work just fine for me, but I guess I somehow got logged out and now its failing every time to log me back in.
I also uninstalled and reinstalled the app and its confirmed by Spotify that I have a premium account.

Please help. I love your app!
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Phillip Munn Feb 28, 2017 10:34PM CET Pacemaker Agent
Tonight's outage (28th February) is caused by Amazon Web Services being unavailable. This is a global outage as reported by the media:
http://www.theverge.com/2017/2/28/14765042/amazon-s3-outage-causing-trouble

As soon as Amazon resolves the issue, Spotify login will work again. Please accept our apologies for the issue.
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Duane Mar 13, 2017 08:46PM CET
I still can't get in today....ugh this was working just fine.
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Duane Mar 13, 2017 08:53PM CET
I have Spotify Premium its a family subscription. Does that make this not work? It was working just fine a day or two ago...now nothing.
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Phillip Munn Mar 13, 2017 10:55PM CET Pacemaker Agent
Hey Duane,

Sorry to hear this. Spotify Premium in a family subscription should be fine. Do you get a specific error message and are you using iPad or iPhone?
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Duane Mar 14, 2017 01:45PM CET
The ipad seems to be working just fine, on the phone when i am taken to the page that says connect pacemaker to your spotify i sign in and then say ok...it takes me to the pacemaker app and almost instantly comes up with a spotify login failed message.
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Phillip Munn Mar 15, 2017 01:32AM CET Pacemaker Agent
Are you a T-Mobile Customer? We are aware of the following issue which causes Spotify to fail to work whilst on a mobile data connection. Unfortunately our only suggestion is to use WiFi until T-Mobile get this fixed.
https://support.t-mobile.com/thread/137530?start=0&tstart=0
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Duane Mar 15, 2017 09:47PM CET
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