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Spotify login failures again

Dusan Paulovic Mar 30, 2017 12:37PM CEST

Hello,
my Pacemaker can not login to Spotify anymore.
It worked 3 days ago, but stopped.
All other similar apps can login to Spotify and use the library on my iPhone.
The Pacemaker is only having failures.

Do you have any suggestions?

16 Community Answers

Best Answer
Phillip Munn Apr 23, 2017 02:28PM CEST

Hello Brian.
Unfortunately Pacemaker now requires iOS 9. If you open the iOS settings applicaton and scroll down to Pacemaker, if you click it will show you the Pacemaker version. This needs to be 2.3.0 or newer for Spotify to work.
I hope this helps.

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dusan paulovic Mar 30, 2017 12:54PM CEST
Few more notes.
I can't even see other mixtapes.
In new tab I see message "Ooops! Failed to load new mixtapes."
and in Hot tab I see "The hotline is busy..."
in home I see "Home is just reload away..."
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Phillip Munn Mar 30, 2017 03:45PM CEST Pacemaker Agent
Hey Dusan,
Sorry to hear this. All these things seem to suggest for some mysterious reason you're unable to connect to the Pacemaker servers as if you have no internet connection. We're not aware of any issues currently so it seems specific to your device. You can try the following:

Double tap home and swipe up on Pacemaker to close it.
Open Pacemaker again and see if things are any better?
Try switching from WiFi to Cellular or the opposite way around and see if things are any better. Do let me know if none of these help.
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Dusan Paulovic Mar 30, 2017 04:20PM CEST
Hey Phillip.

Unfortunately, none of suggestions worked.
It is now third day I am trying to get Pacemaker working.
I opened and closed the app several times,
as I am trying to connect more than 3 times per day.
I tried also to swap WiFi to Cellular without any change.

Interesting part is that no other app has any problem.
Pyro and djay 2 both can connect Spotify and use it.

I tried also reinstall... nothing did help.

I am from Slovakia, EU.

What can I do?
Up 0 rated Down
Dusan Paulovic Mar 30, 2017 04:51PM CEST
I have an information from my brother, that all works for him. He has same OS version, same device and can also use my Spotify account with Pacemaker.
What can be the reason I can't?
Up 0 rated Down
Michal Paulovic Mar 30, 2017 05:00PM CEST
Hi,

it's possible to get your API URL for test it in Safari?
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Phillip Munn Apr 03, 2017 10:14PM CEST Pacemaker Agent
I'm checking with the team on this one still, sorry for the delay - please hold tight!
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Dusan Paulovic Apr 06, 2017 07:20AM CEST
I am OK.
Logging using Facebook does work.
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Phillip Munn Apr 06, 2017 11:09AM CEST Pacemaker Agent
Glad you got things working!
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Luis Apr 07, 2017 11:58PM CEST
I am having the same issue, except when login in via Facebook I still get the Login Failed error.
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Phillip Munn Apr 08, 2017 11:30PM CEST Pacemaker Agent
Hi Luis,
Are you a T-Mobile customer? Have you tried using both WiFi and Cellular connections?
I assume you've also tried using the email address option as well as the login with Facebook button?
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Brian Apr 22, 2017 08:31PM CEST
Hello,

same issue on my iPad. I double checked my Spotify account and Pacemaker is added correctly.

I have the old version of iOS (8.4) running, but this is not the issue. Isn't it?
The party is starting in 15 minutes... hopefully with Pacemaker ;-)

Best regards
Brian
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Phillip Munn Best Answer Apr 23, 2017 02:28PM CEST Pacemaker Agent
Hello Brian.
Unfortunately Pacemaker now requires iOS 9. If you open the iOS settings applicaton and scroll down to Pacemaker, if you click it will show you the Pacemaker version. This needs to be 2.3.0 or newer for Spotify to work.
I hope this helps.
Up 0 rated Down
Callum Batchelor Apr 29, 2017 12:04PM CEST
My pacemaker is on the most updated version
My iPad is on the most updated version
It will not logon to my Spotify account
Works fine and links on my iPhone but not my iPad
Help please
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Phillip Munn Apr 29, 2017 04:04PM CEST Pacemaker Agent
Hello Callum,
I've sent you an email to download a beta version of Pacemaker.
Up 1 rated Down
Niko Jun 29, 2017 08:45PM CEST
I'm having a similar issue with not being able to connect my Spotify to my Pacemaker. It seems like everything I've read above has not resolved the issue. I am running the most current version ( 2.3.2) and I have not had any luck with connecting my spotify account. I had used it in the past and had my account connected and seemed like everything was running well. But for whatever reason it's no longer letting me connect and seems to keep displaying the same error page when I try and connect it.

The only solution I've found is to have your device connected to wifi and for whatever reason that usually does the trick. I would like to get some sort of fix for this? I believe before all the previous updates we could run our mixes and spotify tracks without wifi on cellular and now it seems like that is not an possibility.

Could we get a possible fix or solution for this?
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Phillip Munn Jun 30, 2017 01:43PM CEST Pacemaker Agent
Hello Niko,

It sounds like you are a T-Mobile customer and are experiencing this known issue here: https://pacemaker.desk.com/customer/en/portal/articles/2788084-t-mobile-users-spotify-login
We don't have any further information at present, but are still looking into the issue.

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