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spotify

Sofia Jul 03, 2017 10:51PM CEST

I have tried to get into Spotify and connect my accounts. But nothing seems to be working.

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Phillip Munn Jul 04, 2017 11:42AM CEST Pacemaker Agent
Hello Sofia,

Sorry to hear this. Are you a Spotiy Premium user?
Are you using Pacemaker for iPhone or Pacemaker for iPad? If iPhone - are you a T-Mobile customer?
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Aquavious Jul 21, 2017 08:45PM CEST
I am having the same issue. It keeps saying Spotify login failed. P.s. I am a Spotify premium user.
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Phillip Munn Jul 21, 2017 10:10PM CEST Pacemaker Agent
Hey Aquavious,

Sorry to hear this. If you are a T-Mobile customer, please read the following issue below:
https://pacemaker.desk.com/customer/portal/articles/2788084-t-mobile-users-spotify-login

We suggest until this is resolved you switch from a cellular network to a WiFi network if possible.
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Karolos Xanthis Jul 23, 2017 10:41PM CEST
Hello i have the same problem the only difference is that i am not a T-mobile user i tried to
Switch to a wifi network nothing seems to work
Spotify cannot connect to pacemaker and i have a premium account
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Phillip Munn Jul 26, 2017 11:12AM CEST Pacemaker Agent
Hello Karolos,

On your iPad/iPhone with Pacemaker installed, please try opening the following link:

https://accounts.spotify.com/en/authorize?referrer=pacemaker&response_type=code&scope=streaming%20user-library-read%20user-read-email%20user-read-private%20playlist-read-private%20playlist-read-collaborative%20playlist-modify-public%20playlist-modify-private%20user-trial-start%20user-top-read&utm_medium=platform_app&utm_source=pacemaker&redirect_uri=pacemaker:%2F%2Fspotify-oauth-2&show_dialog=true&client_id=9fa381bc6c2b4c47a537af967015a23d

This should then cause Pacemaker to open and attempt to sign you into Spotify once you've logged in with your Spotify details.

Please let me know if you still have issues.
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Edwin Jul 27, 2017 02:28PM CEST
I have problems to loggin with my spotify account
Login failed.

I am a premium member

Can you please help me?
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Phillip Munn Jul 27, 2017 09:43PM CEST Pacemaker Agent
Hello Edwin,

Sorry to hear this. Are you a T-Mobile customer? If so, please read this and try switching to a WiFi network: https://pacemaker.desk.com/customer/en/portal/articles/2788084-t-mobile-users-spotify-login
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Edwin Jul 28, 2017 11:45AM CEST
Nope i am not a t mobile user
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Phillip Munn Jul 28, 2017 08:06PM CEST Pacemaker Agent
Hi Edwin,

Thanks for this. Could you let me know what version of Pacemaker you have installed?
Please open the iOS settings application on your device and then scroll down until you see Pacemaker. If you click this, the version number is shown on the right hand side.
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Edwin Jul 29, 2017 08:51AM CEST
I have installed the latest version.I deleded the app and installed again
Clear my browser still no results.Checkin with facebook account als no results...I am a premium user on spotify...
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Phillip Munn Jul 31, 2017 11:12PM CEST Pacemaker Agent
Hey Edwin,

I'm going to send you an email from TestFlight with a special version of Pacemaker which might give us more information on the issue you are seeing.
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Raul Aug 06, 2017 03:35AM CEST
Hi, I have the last version and still with login problems, some solution?

Please :(
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Phillip Munn Aug 06, 2017 11:21PM CEST Pacemaker Agent
Hey Raul,

Sorry to hear this. Are you a T-Mobile customer? We have a known with T-Mobile customers here: https://pacemaker.desk.com/customer/en/portal/articles/2788084-t-mobile-users-spotify-login
We'd suggest switching to a WiFi network in the meantime.
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Raul Aug 07, 2017 05:48AM CEST
Hi Phillip, I'm not t-mobile user, I'm from Chile and trying on wifi or cellular :/
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Phillip Munn Aug 08, 2017 01:34PM CEST Pacemaker Agent
Hey Raul,

Sorry about that. I've invited you to download a special version of Pacemaker which might give us more information on what has gone wrong.
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Dario Aug 18, 2017 11:53PM CEST
Is there a possibility that Pacemaker can be used with Deezer?
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Phillip Munn Aug 19, 2017 12:06PM CEST Pacemaker Agent
Hey Dario,

Spotify is our first great partner. We're working to add more but Deezer support isn't avaliable right now.
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Angélica Mejía Aug 21, 2017 09:28PM CEST
Hi! I'm from Ecuador and I have spotify premium but it doesn't work logging my account 🙁
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Phillip Munn Aug 22, 2017 10:49PM CEST Pacemaker Agent
Hey Angélica,
Sorry to hear this. Are you still having the problem today? We were aware of a small issue in the last 24 hours which is hopefully now fixed.
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Aidan Oct 18, 2017 11:43PM CEST
Hi, I have the same issue as everyone else: I have tried deleting the app and re-downloading it a number of times. I am not With t-mobile and have a premium Spotify account but I still can't log into my Spotify
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Phillip Munn Oct 20, 2017 10:17AM CEST Pacemaker Agent
Hey Aidan,

Sorry to hear this. If this is still happening can you email support@pacemaker.net with your Pacemaker username (if you have one) or your Apple ID so I can look you up in our system and try and understand more?

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