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Spotify login fails

Ben Apr 04, 2018 08:34PM CEST

To recreate:

Open Pacemaker app
Select login to Spotify
Enter Spotify credentials (username or email - same for both, I do not have a Facebook account)
Spotify displays the 'OK to connect screen' showing my profile picture / confirming I am logged in
Click 'OK'
Return to Pacemaker app with 'Spotify login failed'.

Pacemaker is version 2.4.5
Spotify account is premium
Device is iPhone X running iOS 11.2.5
Network access is via WiFi

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Phillip Munn Apr 07, 2018 05:16PM CEST Pacemaker Agent
Hello Ben,

Sorry to hear this. This sounds rather strange especially if you are using a WiFi network. We have an active issue affecting T-Mobile users in the USA which prevents people from logging in as you describe. We're working with our partners at both Spotify and T-Mobile to try and get this issue resolved. From what you describe though, I understand you were on WiFi at the time.

Could you let me know your Spotify account email address? If you could send it to rather than posting it publicly on here - that would allow me to try and investigate this further for you.

If you're attempting to login with a Spotify Business account, we do not support these at this time.
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Paul Apr 22, 2018 01:07AM CEST
I solved this problem by deleting the Pacemaker app, closing all Safari windows, restarting and re-installing Pacemaker.
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Jaime Ros May 23, 2018 07:30PM CEST
Hi, I have Spotify Premium but cant access with my user and password, it is imposible, I tried several times but nothing. I upload the last PaceMaker app version. Connected by wifi.
Any help? Many thanks In advance.

Iphone 6S
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Phillip Munn May 24, 2018 10:44PM CEST Pacemaker Agent
Hey Jaime,
Sorry to hear this. I've sent you an email and hopefully we can understand why this is happening.

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