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Spotify login fails

Ben Apr 04, 2018 08:34PM CEST

To recreate:

Open Pacemaker app
Select login to Spotify
Enter Spotify credentials (username or email - same for both, I do not have a Facebook account)
Spotify displays the 'OK to connect screen' showing my profile picture / confirming I am logged in
Click 'OK'
Return to Pacemaker app with 'Spotify login failed'.

Pacemaker is version 2.4.5
Spotify account is premium
Device is iPhone X running iOS 11.2.5
Network access is via WiFi

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Phillip Munn Apr 07, 2018 05:16PM CEST Pacemaker Agent
Hello Ben,

Sorry to hear this. This sounds rather strange especially if you are using a WiFi network. We have an active issue affecting T-Mobile users in the USA which prevents people from logging in as you describe. We're working with our partners at both Spotify and T-Mobile to try and get this issue resolved. From what you describe though, I understand you were on WiFi at the time.

Could you let me know your Spotify account email address? If you could send it to support@pacemaker.net rather than posting it publicly on here - that would allow me to try and investigate this further for you.

If you're attempting to login with a Spotify Business account, we do not support these at this time.
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Paul Apr 22, 2018 01:07AM CEST
I solved this problem by deleting the Pacemaker app, closing all Safari windows, restarting and re-installing Pacemaker.
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Jaime Ros May 23, 2018 07:30PM CEST
Hi, I have Spotify Premium but cant access with my user and password, it is imposible, I tried several times but nothing. I upload the last PaceMaker app version. Connected by wifi.
Any help? Many thanks In advance.

Jaime
Iphone 6S
Movistar
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Phillip Munn May 24, 2018 10:44PM CEST Pacemaker Agent
Hey Jaime,
Sorry to hear this. I've sent you an email and hopefully we can understand why this is happening.
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Malek Noureddine Aug 26, 2018 03:17PM CEST
Hello I have the same problem as Jaime above.

“Hi, I have Spotify Premium but cant access with my user and password, it is imposible, I tried several times but nothing. I upload the last PaceMaker app version. Connected by wifi.
Any help? Many thanks In advance.”

Any help?

Thank you
Malek,
Iphone 8 plus

Up 0 rated Down
Phillip Munn Aug 27, 2018 03:40PM CEST Pacemaker Agent
Hey Malek,
I've just seen your email and replied. Hopefully that will help.

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