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Spotify login fails

Ben Apr 04, 2018 08:34PM CEST

To recreate:

Open Pacemaker app
Select login to Spotify
Enter Spotify credentials (username or email - same for both, I do not have a Facebook account)
Spotify displays the 'OK to connect screen' showing my profile picture / confirming I am logged in
Click 'OK'
Return to Pacemaker app with 'Spotify login failed'.

Pacemaker is version 2.4.5
Spotify account is premium
Device is iPhone X running iOS 11.2.5
Network access is via WiFi

Up 0 rated Down
Phillip Munn Apr 07, 2018 05:16PM CEST Pacemaker Agent
Hello Ben,

Sorry to hear this. This sounds rather strange especially if you are using a WiFi network. We have an active issue affecting T-Mobile users in the USA which prevents people from logging in as you describe. We're working with our partners at both Spotify and T-Mobile to try and get this issue resolved. From what you describe though, I understand you were on WiFi at the time.

Could you let me know your Spotify account email address? If you could send it to rather than posting it publicly on here - that would allow me to try and investigate this further for you.

If you're attempting to login with a Spotify Business account, we do not support these at this time.
Up 1 rated Down
Paul Apr 22, 2018 01:07AM CEST
I solved this problem by deleting the Pacemaker app, closing all Safari windows, restarting and re-installing Pacemaker.
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Jaime Ros May 23, 2018 07:30PM CEST
Hi, I have Spotify Premium but cant access with my user and password, it is imposible, I tried several times but nothing. I upload the last PaceMaker app version. Connected by wifi.
Any help? Many thanks In advance.

Iphone 6S
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Phillip Munn May 24, 2018 10:44PM CEST Pacemaker Agent
Hey Jaime,
Sorry to hear this. I've sent you an email and hopefully we can understand why this is happening.
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Malek Noureddine Aug 26, 2018 03:17PM CEST
Hello I have the same problem as Jaime above.

“Hi, I have Spotify Premium but cant access with my user and password, it is imposible, I tried several times but nothing. I upload the last PaceMaker app version. Connected by wifi.
Any help? Many thanks In advance.”

Any help?

Thank you
Iphone 8 plus

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Phillip Munn Aug 27, 2018 03:40PM CEST Pacemaker Agent
Hey Malek,
I've just seen your email and replied. Hopefully that will help.
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Maddox Cranford Feb 07, 2019 03:15PM CET
Hi, I have Spotify premium but when I try to log in to spotify on pacemaker, it just brings me to the app. I go back to pacemaker and it still says I have to log in. Any help?

iPhone 8 Plus

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Phillip Munn Feb 07, 2019 03:38PM CET Pacemaker Agent
Hey Maddox,

Spotify have confirmed there is issue and provided us an update. I'll keep you informed as I hear more, but unfortunately, we don't have a timeline for a resolution. You may find success by using the link on a device with Pacemaker installed: - however this isn't guaranteed.

"We identified an issue with login on iOS and are working to fix it. This affects Spotify account linking for all apps. We are working round the clock on a fix. Thanks for your patience."
Up 0 rated Down
Phillip Munn Feb 08, 2019 04:35PM CET Pacemaker Agent

We're sorry you may have had problems linking Pacemaker to your Spotify account.

If you have Spotify installed on your iPhone/iPad, you may find that you are redirected to Spotify's application and then nothing happens when you attempt to sign into Pacemaker.

Spotify have confirmed this is an issue with their application which can be fixed by:

1. Opening the Spotify application.
2. Click "Your Library" at the bottom.
3. Click the settings cog at the top right.
4. In the menu, select "Social".
5. Ensure "Wave navigation" is set to ENABLED.

Now return to Pacemaker and attempt to login again. A future update to Spotify will resolve this issue.

If you still have problems, please reply to this email.

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