Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Spotify playlist are no longer showing

Pete May 02, 2018 10:17PM CEST

As of today (recent usage has been fine) none of my Spotify playlists are showing up on the iPad app. The only playlist options I see in the Spotify tab are "hip hop harvest", "deep house", "techno workout", "party supplies".

I have the latest version
I have uninstalled and reinstalled
I am logged in/granted access to my Spotify account
I have hard reset my iPad
Spotify works fine on iPad
I created a new test playlist since the outage and it does not appear, despite hard resetting and restarting iPad.

I can confirm that the app works and I am able to search for and mix tracks found using the search bar.

Up 1 rated Down
Phillip Munn May 07, 2018 12:56AM CEST Pacemaker Agent
Hello Pete,

I've just replied to your email. Hopefully we can get this fixed for you ASAP.
Up 0 rated Down
Patti May 07, 2018 10:34AM CEST
My playlists are not coming up
I’ve logged in and out of both pacemaker and Spotify several times and nothing
Up -1 rated Down
Phillip Munn May 07, 2018 09:17PM CEST Pacemaker Agent
Sorry to hear this Patti. We're currently investigating and hopefully we can work out why this is happening soon.
Up 0 rated Down
Michael May 22, 2018 01:29AM CEST
This is happening to me too on the iPhone 7+. My I’m getting the error that Spotify has failed to connect.
Up 0 rated Down
Phillip Munn May 23, 2018 08:33PM CEST Pacemaker Agent
Hey Michael,

I can see you are a T-Mobile user. We are aware of an issue affecting T-Mobile customers when on a cellular connection. We're working with T-Mobile and Spotify to try and get this resolved, for now please connect to WiFi when using Pacemaker.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found