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Some songs not analyzing

Michael Oct 02, 2018 02:34PM CEST

Hi, I have some songs that do not analyse at all. If I add them to a mix the lightning symbol just rotates continually. The songs play but will go silent with a portion of the track remaining.

They are local tracks on an Iphone. I have tried deleting the downloads and re-downloading but the issue still occurs.

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Phillip Munn Oct 03, 2018 09:22AM CEST Pacemaker Agent
Hey Michael,

Sorry to hear this. Are these tracks you have purchased from iTunes or copied from another source like a CD? Is it possible you could send us one of these tracks by email: support(at)pacemaker.net?
It's possible these tracks might be in a format we don't support or might be damaged in some way which prevents us from completely processing them in Pacemaker and determining things like their BPM.
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michael Nov 09, 2018 11:24AM CET
Any news on this? I have not received any replies to my last email and the app is becoming unusable as after every update it seems to want to re-scan all of the files and mixes just stop in with silence because the track has not finished analysing.
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Phillip Munn Nov 12, 2018 10:34AM CET Pacemaker Agent
Hey Michael,

We're going to test this - this week here in the Pacemaker office. I'll get back to you ASAP.

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