Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Some songs not analyzing

Michael Oct 02, 2018 02:34PM CEST

Hi, I have some songs that do not analyse at all. If I add them to a mix the lightning symbol just rotates continually. The songs play but will go silent with a portion of the track remaining.

They are local tracks on an Iphone. I have tried deleting the downloads and re-downloading but the issue still occurs.

Up 0 rated Down
Phillip Munn Oct 03, 2018 09:22AM CEST Pacemaker Agent
Hey Michael,

Sorry to hear this. Are these tracks you have purchased from iTunes or copied from another source like a CD? Is it possible you could send us one of these tracks by email: support(at)
It's possible these tracks might be in a format we don't support or might be damaged in some way which prevents us from completely processing them in Pacemaker and determining things like their BPM.
Up 0 rated Down
michael Nov 09, 2018 11:24AM CET
Any news on this? I have not received any replies to my last email and the app is becoming unusable as after every update it seems to want to re-scan all of the files and mixes just stop in with silence because the track has not finished analysing.
Up 0 rated Down
Phillip Munn Nov 12, 2018 10:34AM CET Pacemaker Agent
Hey Michael,

We're going to test this - this week here in the Pacemaker office. I'll get back to you ASAP.
Up 0 rated Down
Anthi Dec 17, 2018 02:48PM CET
I’m having the same issue as Michael. Can someone contact me please. My subscription is up soon and if I can’t mix then I won’t be renewing!
Up 0 rated Down
Phillip Munn Dec 18, 2018 02:46PM CET Pacemaker Agent
Hey Anthi,

We're sorry about this. We're aware of an issue where sometimes tracks in Pacemaker don't mix together on iPhone and the waveforms simply sit side by side. We're investigating and trying work out why this happens.
Up 0 rated Down
Michael Jan 04, 2019 01:17PM CET

I finally had most of my songs analysed with only about 30 not analysing meaning fewer broken mixes and then the update installs and i'm back to the beginning.

This is really getting frustrating now!
Up 0 rated Down
Michael Jan 23, 2019 03:55PM CET
Up 0 rated Down
Phillip Munn Jan 23, 2019 05:13PM CET Pacemaker Agent
I've sent you an email Michael. We're still trying to track down this problem internally.
Up 0 rated Down
Mohammed Bazrbachi Mar 11, 2019 04:21AM CET
Up to now I’m still having the same issue as Michael and the other guy can someone help me out with it. Some songs are not playing at all it’s just skipping to a song in the middle of the mix
Up 0 rated Down
Phillip Munn Mar 11, 2019 01:57PM CET Pacemaker Agent
Hey Mohammed,

This might be because the track is unavaliable. Spotify / Record labels sometimes restrict which tracks can be played in a certain region. If a track can't be played Pacemaker will skip over the track and you'll see the playmarker move ahead in the mix.
In the future we plan on making this more clear within the app.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found