Dec 28, 2018 11:40AM CET
I've found your Pacemaker account with username jgcruz07 but I cannot find any mixes held on our server. Unfortunately you might not have published your mix yet. If you have deleted Pacemaker on your phone since making the mix, this will have caused the mix to be deleted as during this point it will have only been held on your phone. Do let me know if I've found the wrong Pacemaker account.
I created mixes using the free trial and when It ended, I got Spotify Premium and Pacemaker+ hoping I’d be able to recover them. Unfortunately I didn’t. Can you help me figure out how I’m able to to listen to my mixes again?
Jan 04, 2019 04:36PM CET
Sorry to hear this. Your mixes should be kept - providing you haven't uninstalled Pacemaker from your device (as saved mixes are stored only on the phone they are made on, until they are published). What do you see if you open Pacemaker, click on the person at the top left and then look under "Saved" or "Recent"? Can you see your mixes there?
I've lost all of my "untitled" recent mixes that I was working on. I opened the app and they were gone. I'm on iPhone X. I hadn't saved them yet which was my mistake but I've never had this issue before. I understand they may be saved to the phone. Is there a way I can recover them from the phone somehow? This is months of work lost.