Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

A Few Bugs to Report

Industrial Average Aug 15, 2019 04:04PM CEST

• When stopping a mix with a bluetooth remote (e.g. 'play/pause' on my headphones), after the phone's screen goes to sleep, upon returning - the app restarts and loses track of what mix was playing, and where.

• When playing through a bluetooth connection to my car, the artist and song information doesn't come through unless the mix is played from the very beginning.

• If a song is cut "too close" (e.g. song #2 is set within the first couple seconds of the first song) it doesn't transition properly / doesn't load the second song. The only way I've found to get it to work is to tap and adjust the up/down/left/right vertical transition bars, and it sorta just starts working.

There are a few more but I can't think of them off the top of my head. Haven't had time to report them and wasn't sure where to - but glad I found this forum :)

3 Community Answers

Best Answer
Phillip Munn Aug 15, 2019 09:49PM CEST

Thanks so much for the feedback!

1. This is a result of having lots of other apps open on your phone in the background usually and Pacemaker is being closed to free up resources. We'll continue to make Pacemaker smaller so this is less likely to happen - but otherwise in the future we may consider remembering the last mix you listened to when the app is next opened.

2. This might be an Apple bug unfortunately. We have little control over what's displayed over bluetooth - but we do announce to iOS which track is playing. If you lock your phone you should see the artwork and track name on the lockscreen. We'd hope iOS would also send the same information to your car over blutooth!

3. We hope this situation will improve in a future update which will change how songs are loaded from Spotify, although this could be down to a lack of bandwidth. If you're in an area with weak wifi/network signal and the next song hasn't finished loading then the transition could be missed. We're working hard to make loading tracks and the connection to Spotify better so do let us know in the next few releases if this is any better.

Let me know if you have any other bug reports, questions or suggestions.

View in conversation


Up 0 rated Down
Phillip Munn Best Answer Aug 15, 2019 09:49PM CEST Pacemaker Agent
Thanks so much for the feedback!

1. This is a result of having lots of other apps open on your phone in the background usually and Pacemaker is being closed to free up resources. We'll continue to make Pacemaker smaller so this is less likely to happen - but otherwise in the future we may consider remembering the last mix you listened to when the app is next opened.

2. This might be an Apple bug unfortunately. We have little control over what's displayed over bluetooth - but we do announce to iOS which track is playing. If you lock your phone you should see the artwork and track name on the lockscreen. We'd hope iOS would also send the same information to your car over blutooth!

3. We hope this situation will improve in a future update which will change how songs are loaded from Spotify, although this could be down to a lack of bandwidth. If you're in an area with weak wifi/network signal and the next song hasn't finished loading then the transition could be missed. We're working hard to make loading tracks and the connection to Spotify better so do let us know in the next few releases if this is any better.

Let me know if you have any other bug reports, questions or suggestions.
Up 2 rated Down
INDUSTRIAL AVERAGE Aug 29, 2019 01:57AM CEST
Just today I loaded up my iPad 2 for the first time in a while... because on your website I noticed it said there was an update (a while ago, Dec 2018 I think?) to include 2, 16, and 32 loops. I paid for all of the updates a while back so I thought "Oo! I should go get those!"

When I looked in the app, I didn't have them. So I checked the app store, and it didn't have an "Update" button... just "Open". So, I updated my iOS to the most recent... and *still*... I couldn't update Pacemaker.

I thought, "Ok, maybe I just need to delete it and reinstall it." -- well, when I deleted it, and went to reinstall it, it says it is not compatible with my iOS.

I'm SO bummed... I really loved the iPad app, and there's no way I can afford a new iPad at this time. Is there ANY way I can download a compatible version to my iPad again? I really don't understand how I had it, deleted it, but then couldn't re-get the app I just deleted 2 seconds prior.
Up 0 rated Down
Phillip Munn Aug 29, 2019 09:09PM CEST Pacemaker Agent
Hey Scott,

As we've updated Pacemaker, we've used newer technology from Apple in each release. Unfortunately this means the app becomes incompatible with older devices. We don't have any restrictions on these older versions today - but as an example, if say we knew that "logging into Spotify" for example was completely broken in an older version, or that nothing loads in the older iPhone version of Pacemaker, because we made changes with our online services - potentially we might have to remove it in the future.

For now I think the only rule Apple has, is that you must have downloaded the app previously on your device to be able to download it again.

Try following this guide and see if you can download it using the steps there. Hope this helps!
https://appleinsider.com/articles/19/03/10/how-to-download-prior-versions-of-apps-onto-an-older-iphone-or-ipad-that-cant-run-ios-12

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@pacemaker.net
https://cdn.desk.com/
false
Pacemaker
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete